Last update: 18 April 2022

Nira Alpina Health & Safety Measures

For your protection and wellbeing

The health of our guests and employees is the number one priority for us, which is why, in line with our protection concept, we have implemented relevant measures in accordance with the specifications issued by the Federal Office of Public Health (FOPH) and with the support of HotellerieSuisse.

General

Since February 2022, the following protective measures has been lifted throughout Switzerland:
- mask requirement in hotels, spa, restaurants, shops, as well as in other public settings (facilities, venues and events)
- access restrictions regulated by COVID certificate (3G, 2G and 2G+-rule) to facilities and venues such as cinemas, theatres and restaurants, as well as events.

Please take note of the following recommendations and the information on display.

Adhere to the distancing requirement of 1.5 meters between yourself and other guests, groups of guests and employees. This also applies to toilets, changing rooms, showers and relaxation areas.
Try not to use the lift with other groups of guests; if you do, observe the relevant distance.
Wash/disinfect your hands regularly. Try to avoid touching any foreign objects as much as possible or disinfect your hands afterwards if you do. Disinfectants are available at various points in the hotel.
Have your food and drink charged to your room or pay by card (contactless if possible).
Whilst there are no specifications regarding protective masks, you are welcome to use your own at all times.
If you are not observing the rules, as defined in this protection concept, we refer to our house rights.

Please follow the link to more information about the current protective measures for skiing and using the cable cars at Corvatsch: www.corvatsch.ch

We would like to thank you for your understanding and cooperation and would be very happy to answer any questions you may have.

Before arrival

During the summer season, a free cancellation of 2 day before arrival is possible for direct bookings of the daily rate and the Free Night Special.
During the winter season, a free cancellation of 7 days before arrival is possible for direct bookings of the daily rate and the Free Night Special. Not valid for bookings during festive season.
Travel restrictions: If you cannot arrive because it is impossible to leave your home country or to enter Switzerland, you can cancel your booking for free.
If you cannot arrive because you are personally under official quarantine or you are ill, the general hotel cancellation policy applies.
Hotel guests will receive our hygiene and Stay Safe Protocol via email a few days before arrival.
We recommend to make a travel and pandemic cancellation insurance.

Cleaning

We thoroughly clean and disinfect frequently used surfaces, objects and work material (e.g. door handles, lift buttons and light switches) in even more regular cycles than before. Our employees also wear protective masks and gloves to perform specific duties.
Our housekeeping team members have been with us for years.
We work with professional cleaning products from the brand Ecolab.
Before the start of the season, our housekeeping team members receive training from the company Ecolab.
The public toilets are cleaned 4 times a day.
Lift buttons, stair backs and doorknobs in public areas are disinfected 4 times a day.
The air circulation in work and guest rooms is ensured by regular and sufficient air exchange. There is no air return in rooms with running ventilation systems (only fresh air supply).

Team members

Many employees have been with us for several seasons.
In the event of symptoms of illness, the employees are sent home and instructed to follow the (self) isolation in accordance with the BAG (Swiss Health Authority). Further measures will follow on instruction from the cantonal medical service.
All employees are trained on our protection concept. Hand hygiene is an important component.
In the kitchen, we work according to the HACCP guidelines.
To monitor food safety, food samples are being taken on a regular basis by the company Eurofins and analyzed by a food lab.

Reception

We prefer card payment and contactless payment.
Key cards are disinfected at check-in and check-out.
To register for breakfast and make dinner reservations, kindly contact the reception.
Reservations for dinner and spa treatments are only accepted at the reception.

Room

Our housekeeping team members have been with us for years.
We work with professional cleaning products from the brand Ecolab.
Before the start of the season, our housekeeping team members receive training from the company Ecolab.
Rooms will only be cleaned when guests are not in the room.
Rooms will be cleaned daily. Kindly inform the reception team if you do not wish you room to be cleaned on a daily basis. We will be happy to accommodate your requests.
The rooms are ventilated before cleaning and disinfection.

Covid-19

Nira Alpina Health & Safety Measures

For your protection and wellbeing

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