Covid-19

Health & Safety Measures

Staying Safe at Nira Alpina

Last update: 13 September 2021

Nira Alpina Health & Safety Measures

For your protection and wellbeing

The health of our guests and employees is the number one priority for us, which is why, in line with our protection concept, we have implemented relevant measures in accordance with the specifications issued by the Federal Office of Public Health (FOPH) and with the support of HotellerieSuisse. As the situation is constantly changing and so are the instructions of the Federal Office of Public Health (FOPH), this document is a “work in progress” with continuous updates.

General

We are constantly adapting the protective measures to the changing requirements and recommendations, and our employees are being provided with regular training.

All guests aged 16 and over will need a valid COVID certificate that is recognized in Switzerland (certificates issued in Switzerland or the EU to be issued). Guests who received a certificate through a negative test (antigen test - valid 48 hours, PCR test - valid 72 hours) will be asked to repeat the test.

Unfortunately, we cannot accommodate or serve you without a valid Covid certificate.

Free test center in Silvaplana: more info

Please take note of the following recommendations and the information on display.

  • Adhere to the distancing requirement of two meters between yourself and other guests, groups of guests and employees. This also applies to toilets, changing rooms, showers and relaxation areas.
  • Try not to use the lift with other groups of guests; if you do, observe the relevant distance.
  • Wash/disinfect your hands regularly. Try to avoid touching any foreign objects as much as possible or disinfect your hands afterwards if you do. Disinfectants are available at various points in the hotel.
  • Have your food and drink charged to your room or pay by card (contactless if possible).
  • Whilst there are no specifications regarding protective masks, you are welcome to use your own at all times.
  • If you are not observing the rules, as defined in this protection concept, we refer to our house rights.

Please follow the link to more information about the current protective measures for skiing and using the cable cars at Corvatsch: www.corvatsch.ch

We would like to thank you for your understanding and cooperation and would be very happy to answer any questions you may have.

COVID CERTIFICATE Measures

  • The Nira Alpina checks the Covid certificates at the check-in or at the table, at the latest at the first contact with the hotel staff.
  • The certificates are only valid with an ID card (ID, passport, . . . ). The Covid certificate is checked using the “COVID Certificate Check” app. The person verifying the Covid certificate shall use the proof of identity (with photo) to check the name and date of birth against the information on the Covid certificate.
  • Persons below 16 years of age do not need to present a Covid certificate.
  • Data from certificate control will only be retained if it is necessary to ensure access control. In this case, the data will be destroyed after 12 hours at the latest.
  • A certificate is required in all the hotel areas.

Before arrival

  • During the summer season 2021, a free cancellation of 1 day before arrival is possible for direct bookings of the daily rate and the Free Night Special.
  • During the winter season 2021-2022, a free cancellation of 7 days before arrival is possible for direct bookings of the daily rate and the Free Night Special. Not valid for bookings during festive season, 26.12.2021 - 02.01.2022.
  • Travel restrictions: If you cannot arrive because it is impossible to leave your home country or to enter Switzerland, you can cancel your booking for free.
  • If you cannot arrive because you are personally under official quarantine or you are ill, the general hotel cancellation policy applies.
  • Hotel guests will receive our hygiene and Stay Safe Protocol via email a few days before arrival.
  • We recommend to make a travel and pandemic cancellation insurance.

Cleaning

  • We thoroughly clean and disinfect frequently used surfaces, objects and work material (e.g. door handles, lift buttons and light switches) in even more regular cycles than before. Our employees also wear protective masks and gloves to perform specific duties.
  • Our housekeeping team members have been with us for years.
  • Employees wear protective masks and disposable gloves while cleaning your room.
  • We work with professional cleaning products from the brand Ecolab.
  • Before the start of the season, our housekeeping team members receive training from the company Ecolab.
  • The public toilets are cleaned 4 times a day.
  • Lift buttons, stair backs and doorknobs in public areas are disinfected 4 times a day.
  • The air circulation in work and guest rooms is ensured by regular and sufficient air exchange. There is no air return in rooms with running ventilation systems (only fresh air supply).

Team members

  • All employees are tested for Covid-19 at least once a week in collaboration with the local project "Wir testen - We are testing" from the Kanton Graubünden.
  • Fully vaccinated employees are excluded from the testing.
  • Almost all employees have been with us for several seasons.
  • The temperature is measured daily of all employees.
  • In the event of symptoms of illness, the employees are sent home and instructed to follow the (self) isolation in accordance with the BAG (Swiss Health Authority). Further measures will follow on instruction from the cantonal medical service.
  • All employees are trained on our protection concept. Hand hygiene is an important component.
  • If protective masks are used, they will be changed after 4 hours and disposed of properly.
  • If disposable gloves are used, they will be changed after 1 hour and disposed of properly.
  • In the kitchen, we work according to the HACCP guidelines.
  • To monitor food safety, food samples are being taken on a regular basis by the company Eurofins and analyzed by a food lab.

Reception

  • Our reception desk is equipped with a plexiglass protective part.
  • We prefer card payment and contactless payment.
  • Key cards are disinfected at check-in and check-out.
  • To register for breakfast and make dinner reservations, kindly contact the reception.
  • Reservations for dinner and spa treatments are only accepted at the reception.

Room

  • You will find an empty minibar in the room during this summer season.
  • On request, we can fill it for you with the products of your choice. These will then be charged to your room and cannot be refunded.
  • You will not find a guest directory, correspondence folder or other brochures in the room. We will be happy to give you our Guest Directory at the reception.
  • Our housekeeping team members have been with us for years.
  • Employees wear protective masks and disposable gloves while cleaning your room.
  • We work with professional cleaning products from the brand Ecolab.
  • Before the start of the season, our housekeeping team members receive training from the company Ecolab.
  • Rooms will only be cleaned when guests are not in the room.
  • Rooms will be cleaned daily. Kindly inform the reception team if you do not wish you room to be cleaned on a daily basis. We will be happy to accommodate your requests.
  • The rooms are ventilated before cleaning and disinfection.

Stars restaurant

  • Access only for people with Covid certificate (from 16 years): The other protective measures (distance, partitions, seat requirement, mask requirement, etc. ) can be waived.
  • The menu card can be downloaded on your smartphone via QR Codes.
  • Our service team members wear protective masks.

Breakfast service

  • An extensive breakfast buffet is offered
    • 1st service between 7 a.m. and 8 a.m.
    • 2nd service between 8.15 a.m. and 9.15 a.m.
    • 3rdservice between 9.30 a.m. and 10.30 a.m.
  • We do not display newspapers during breakfast service.

Dinner service

  • We recommend you to reserve a table for dinner in advance. A week before arrival you will become a link to do so. Kindly note that tables can be booked as from 18.00 hrs and will be allocated for dinner slots of 2 hours. We ask your cooperation to respect those timings.

Rooftop bar

  • Open from 4 p.m. to midnight.
  • Access only for people with Covid certificate (from 16 years): The other protective measures (distance, partitions, seat requirement, mask requirement, etc. ) can be waived.
  • The menu card can be downloaded on your smartphone via QR Codes.

Room service

  • Available from 7 a.m. to 11 p.m.
  • The room service menu can be downloaded on your smartphone via a QR Code.
  • A service charge of CHF 10 per order is charged for room service.

Kids club

  • Opening hours
    • The kids club is open for children and parents daily from 10 a.m. to 9 p.m
  • The kids club is cleaned three times a day.
  • Hand sanitizers are available in the room.

Shanti Spa - wellness area

Opening hours: Daily from 10 a.m. – 8 p.m. (From 5.30pm for adults only)

  • Access only for people with Covid certificate (from 16 years)
  • Only accessible to hotel guests.
  • There are no reading magazines in the wellness area

Shanti spa treatments

  • Opening hours
    • Monday to Sunday from 10 a.m. to 8 p.m.
  • Bookings can be made at the reception or before arrival via spa@niraalpina.com
  • Access only for people with Covid certificate (from 16 years)
  • External guests can book spa treatments until 4pm.
  • Our spa therapist wears a protective mask and disposable gloves while carrying out your spa treatment.

Events

MICE

  • MICE only for people with Covid certificate (from 16 years): The other protective measures (distance, partitions, seat requirement, mask requirement, etc. ) can be waived.
  • All people in the hotel clean their hands regularly. Touching objects and surfaces is avoided as far as possible.
  • The Nira Alpina ensures that the various groups of guests do not mix with one another.
  • Regular cleaning of surfaces as required
  • Appropriate protection of people that are particularly at risk
  • Employees and other people are 1.5 meters apart. For work with an unavoidable distance of less than 1.5 meters, the employees should be exposed as minimally as possible by shortening the contact time and / or by taking appropriate protective measures.
  • Send people that feel or are sick in the company home and instruct them to follow the (self-) isolation according to the BAG.
  • Specific aspects of work and work situations are taken into account to ensure protection.
  • Informing of employees and other affected people about the requirements and measures and involving employees in the implementation of the measures.
  • Setting up hand hygiene stations: Guests should be able to wash their hands with soap and water when entering the company or should be able to disinfect their hands with a hand disinfectant.
  • The seminar participants are asked to bring their own laptop (own material such as pens). The companies own material is regularly disinfected or disposed of.
  • The company avoids, as far as possible, that the staff touches objects of the guests.
  • The hospitality protection concept applies to catering. The seminar participants can be declared as a group of guests.
  • When catering for breaks (e.g. coffee breaks), the hospitality protection concept must also be observed.
  • Self-service coffee machines are allowed, but should be cleaned and disinfected regularly (e.g. after breaks).
  • Toilet systems are cleaned and disinfected regularly. A cleaning protocol must be kept.
  • Open waste bins are emptied regularly.

Pure and sophisticated

Discover our enticing mountain retreat

As one of the most unique resorts in the Swiss Alps, Nira Alpina offers breathtaking views of untouched natural scenery and is the perfect place for both summer and winter adventures. And what's more, if you book directly on our website, you can take advantage of our best rate guarantee, early check-in, and complimentary Swiss pralines in your room.