Covid-19

Health & Safety Measures

Staying Safe at Nira Alpina

Last update: 30 September 2020

Nira Alpina Health & Safety Measures

For your protection and wellbeing

The health of our guests and employees is the number one priority for us, which is why, in line with our protection concept, we have implemented relevant measures in accordance with the specifications issued by the Federal Office of Public Health (FOPH) and with the support of HotellerieSuisse. As the situation is constantly changing and so are the instructions of the Federal Office of Public Health (FOPH), this document is a “work in progress” with continuous updates.

General

We kindly ask that you refrain from staying with us if you have experienced symptoms of illness in the last few days that are indicative of respiratory disease. Please notify us if such symptoms of illness develop during or after your stay. The requirements may result in restrictions to our services and, in some areas, the number of people permitted entry is also limited. We are constantly adapting the protective measures to the changing requirements and recommendations, and our employees are being provided with regular training. We thoroughly clean and disinfect frequently used surfaces, objects and work material (e.g. door handles, lift buttons and light switches) in even more regular cycles than before. Our employees also wear protective masks and gloves to perform specific duties.

Please take note of the following recommendations and the information on display.

  • Adhere to the distancing requirement of two meters between yourself and other guests, groups of guests and employees. This also applies to toilets, changing rooms, showers and relaxation areas.
  • Floor markings/barriers have been introduced in critical areas. Partitions are in place in areas where the distancing regulation does not need to be complied with.
  • Try not to use the lift with other groups of guests; if you do, observe the relevant distance.
  • Adhere to the maximum number of people permitted entry specified in the entrance areas of enclosed spaces (e.g. library, lounges, wellness areas, etc.) and follow the instructions of our staff. Please also observe the distancing guidelines here.
  • Wash/disinfect your hands regularly. Try to avoid touching any foreign objects as much as possible or disinfect your hands afterwards if you do. Disinfectants are available at various points in the hotel.
  • Have your food and drink charged to your room or pay by card (contactless if possible).
  • Whilst there are no specifications regarding protective masks, you are welcome to use your own at all times.
  • Are you a foreign guest who is not staying at the hotel? Please provide us with your contact details so that the cantonal medical service can contact you if necessary. This information will be treated as confidential and will be destroyed upon expiry of the retention obligation of 14 days.
  • If you are not observing the rules, as defined in this protection concept, we refer to our house rights.

We would like to thank you for your understanding and cooperation and would be very happy to answer any questions you may have.

Before arrival

  • During the summer season 2020, a free cancellation of 2 days before arrival is possible for direct bookings of the daily rate and the Free Night Special.
  • During the winter season 2020-2021, a free cancellation of 7 days before arrival is possible for direct bookings of the daily rate and the Free Night Special. Not valid for bookings during festive season, 26.12.2020 - 02.01.2021.
  • Hotel guests will receive our hygiene and Stay Safe Protocol via email a few days before arrival.

Cleaning

  • Our housekeeping team members have been with us for years.
  • Employees wear protective masks and disposable gloves while cleaning your room.
  • We work with professional cleaning products from the brand Ecolab.
  • Before the start of the season, our housekeeping team members receive training from the company Ecolab.
  • The public toilets are cleaned 4 times a day.
  • Lift buttons, stair backs and doorknobs in public areas are disinfected 4 times a day.

Team members

  • Almost all employees have been with us for several seasons.
  • The temperature is measured daily of all employees.
  • In the event of symptoms of illness, the employees are sent home and instructed to follow the (self) isolation in accordance with the BAG (Swiss Health Authority). Further measures will follow on instruction from the cantonal medical service.
  • All employees are trained on our protection concept. Hand hygiene is an important component.
  • If protective masks are used, they will be changed after 4 hours and disposed of properly.
  • If disposable gloves are used, they will be changed after 1 hour and disposed of properly.
  • In the kitchen, we work according to the HACCP guidelines.
  • To monitor food safety, food samples are being taken on a regular basis by the company Eurofins and analyzed by a food lab.

Reception

  • Our reception desk is equipped with a plexiglass protective part.
  • There is a marking on the floor to ensure the 1.5m distance.
  • Information brochures are issued individually at the reception.
  • We prefer card payment and contactless payment.
  • Key cards are disinfected at check-in and check-out.
  • To register for the use of the wellness area, please contact the reception.
  • To register for breakfast and make dinner reservations, kindly follow this link or alternatively contact the reception.
  • Reservations for dinner and spa treatments are only accepted at the reception.

Room

  • You will find an empty minibar in the room during this summer season.
  • On request, we can fill it for you with the products of your choice. These will then be charged to your room and cannot be refunded.
  • You will not find a guest directory, correspondence folder or other brochures in the room. We will be happy to give you our Guest Directory at the reception.
  • Our housekeeping team members have been with us for years.
  • Employees wear protective masks and disposable gloves while cleaning your room.
  • We work with professional cleaning products from the brand Ecolab.
  • Before the start of the season, our housekeeping team members receive training from the company Ecolab.
  • Rooms will only be cleaned when guests are not in the room.
  • Rooms will be cleaned daily. Kindly inform the reception team if you do not wish you room to be cleaned on a daily basis. We will be happy to accommodate your requests.

Stars restaurant

  • Tables are adjusted to meet 1.5-meters distance.
  • There are no table spices and no flower decorations on the tables.
  • The menu card can be downloaded on your smartphone via QR Codes. Alternatively, we use plasticized menu cards which are disinfected after each use.
  • Our service team members wear protective masks.

Breakfast service

  • An extensive breakfast buffet is offered
    • 1st service between 7 a.m. and 8 a.m.
    • 2nd service between 8.15 a.m. and 9.15 a.m.
    • 3rdservice between 9.30 a.m. and 10.30 a.m.
  • At the buffet station you will find hand sanitizers and gloves for one-time use which you have to use before serving yourself from the buffet.
  • We serve coffee and tea at your table.
  • Egg dishes can be ordered a la carte.
  • We do not display newspapers during breakfast service.

Dinner service

  • We recommend you to reserve a table for dinner in advance. A week before arrival you will become a link to do so. Kindly note that tables can be booked as from 18.00 hrs in a 30 minutes rhythm and will be allocated for dinner slots of approximately 1 ½ hours. We ask your cooperation to respect those timings.
  • We serve an a la carte menu or a daily changing 3-course menu à la chef.
  • For external guests: Per guest group, the contact details of 1 person will be noted during the table booking or at arrival. At arrival guests must submit their data via an online form on site and their telephone number will be verified via SMS.  So the contact data can be verified and might be used in case that “contact tracing” will be required. (only applies to guests who do not stay at the hotel, the contact tracing of hotel guests is ensured at the time of the booking).

Rooftop bar

  • Open from 6:00 p.m. to 11 p.m. / Friday & Saturday until midnight.
  • Seating is adjusted and ensures the 1.5-meter distance.
  • Several groups of guests are allowed at the "long table", however, the 1.5-meter distance must be respected.
  • Drinks will be served with a small snack selection.
  • In the bar we serve a small selection of dishes and on request the dishes of the Stars evening menu can be served as well.
  • The menu card can be downloaded on your smartphone via QR Codes. Alternatively, we use plasticized menu cards which are disinfected after each use.
  • For external guests: Per guest group, the contact details of 1 person will be noted during the table booking or at arrival. At arrival guests must submit their data via an online form on site and their telephone number will be verified via SMS.  So the contact data can be verified and might be used in case that “contact tracing” will be required. (only applies to guests who do not stay at the hotel, the contact tracing of hotel guests is ensured at the time of the booking).

Bakery

  • Open from 8.30 a.m. to 4 p.m.
  • There is a marking on the floor to ensure the 1.5-meter distance
  • The Bakery concept is based on “self service” and we kindly ask you to order and pay your drinks and food at the counter.
  • We prefer card payment and contactless payment.
  • The bakery menu can be downloaded on your smartphone via a QR Code. Alternatively, we use plasticized menu cards which are disinfected after each use.
  • For external guests: Per guest group, the contact details of 1 person will be noted. Guests must submit their data via an online form and their telephone number will be verified via SMS.  So the contact data can be verified and might be used in case that “contact tracing” will be required. (only applies to guests who do not stay at the hotel, the contact tracing of hotel guests is ensured at the time of the booking)

Room service

  • Available from 7 a.m. to 11 p.m.
  • The room service menu can be downloaded on your smartphone via a QR Code.

Kids club

  • Opening hours
    • The kids club is open for children and parents daily from 10 a.m. to 9 p.m
  • There is no caretaker on duty.
  • The kids club is cleaned three times a day.
  • Hand sanitizers are available in the room.

Shanti Spa - wellness area

Opening hours
Daily from 10 a.m. – 9 p.m.

  • Only accessible to hotel guests.
  • In the wellness area are 25 persons allowed.
  • A maximum of 4 people are allowed in the gym.

To keep control of the maximum number, we request our guests to register with reception for the use of the Wellness area.

The possible time slots are:

    • 10.00 a.m. - 11.30 a.m.
    • 11.30 a.m. - 1.30 p.m.
    • 1.30 p.m. - 3.00 p.m.
    • 3.00 p.m. - 4.30 p.m.
    • 4.30 p.m. - 6.00 p.m.
    • 6.00 p.m. - 7.30 p.m. (adults only)
    • 7.30 p.m. - 9.00 p.m. (adults only)
  • The number of chairs in the relaxation room is reduced to ensure a 1.5-meter distance.
  • There are no reading magazines in the wellness area.

Shanti spa treatments

  • Opening hours
    • Monday to Sunday from 10 a.m. to 9 p.m.
  • Bookings can be made at the reception or before arrival via spa@niraalpina.com
  • Guest’s temperature will be measured before spa treatments.
  • Our spa therapist wears a protective mask and disposable gloves while carrying out your spa treatment.

Events

MICE

  • All people in the hotel clean their hands regularly. Touching objects and surfaces is avoided as far as possible.
  • The Nira Alpina ensures that the various groups of guests do not mix with one another.
  • The contact details of attendees are collected if the distance rules are not observed.
  • Regular cleaning of surfaces as required
  • Appropriate protection of people that are particularly at risk
  • Employees and other people are 1.5 meters apart. For work with an unavoidable distance of less than 1.5 meters, the employees should be exposed as minimally as possible by shortening the contact time and / or by taking appropriate protective measures.
  • Send people that feel or are sick in the company home and instruct them to follow the (self-) isolation according to the BAG.
  • Specific aspects of work and work situations are taken into account to ensure protection.
  • Informing of employees and other affected people about the requirements and measures and involving employees in the implementation of the measures.
  • The management implements the guidelines to efficiently implement and adapt the protective measures.
  • Personal data of guests is recorded in accordance with the protection concept for the hospitality industry.
  • Setting up hand hygiene stations: Guests should be able to wash their hands with soap and water when entering the company or should be able to disinfect their hands with a hand disinfectant.
  • The seminar participants are asked to bring their own laptop (own material such as pens). The companies own material is regularly disinfected or disposed of.
  • No distances need to be observed within the guest groups. The company ensures as far as possible that the groups of guests do not mix with one another.
  • In seminars, the minimum distance of 1.5 meters between the seminar participants applies, provided the seminar room offers enough space.
  • The company avoids, as far as possible, that the staff touches objects of the guests.
  • The hospitality protection concept applies to catering. The seminar participants can be declared as a group of guests.
  • When catering for breaks (e.g. coffee breaks), the hospitality protection concept must also be observed.
  • Self-service coffee machines are allowed, but should be cleaned and disinfected regularly (e.g. after breaks).
  • To keep the minimum distance, a maximum of 30 people is allowed in the meeting room.
  • The Nira Alpina ensures regular and adequate air exchange in work and guest rooms (e.g. 4 times a day for approx. 10 minutes).
  • Regular, appropriate cleaning of surfaces and objects after use, especially if they are touched by several people.
  • Toilet systems are cleaned and disinfected regularly. A cleaning protocol must be kept.
  • Open waste bins are emptied regularly.

Pure and sophisticated

Discover our enticing mountain retreat

As one of the most unique resorts in the Swiss Alps, Nira Alpina offers breathtaking views of untouched natural scenery and is the perfect place for both summer and winter adventures. And what's more, if you book directly on our website, you can take advantage of our best rate guarantee, early check-in, and complimentary Swiss pralines in your room.